Use casesPodcast and video creators
Keep fan mail and sponsor email apart from your own inbox
Listeners, members and sponsors all write to the same address. Flatdesk collects those in one queue, answers the routine membership questions from your help center and keeps sponsor threads visible, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for member questions
Publish how to access bonus episodes, billing and cancellation. The AI replies from them.
Saved replies for common requests
Save your answers for feed problems, ad-free access and guest pitches as macros.
Tags to separate sponsors from fans
Tag tickets by type so sponsor threads do not get buried in listener mail.
One queue for the team
Email and chat arrive in the same inbox, with an owner on every message.
See what listeners ask most
Count tickets by topic and publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No podcast host, feed or membership platform integration. Check accounts in those tools and reply from the ticket.
- No sponsor or ad-sales tracking.
Questions
Can it handle sponsor emails?
It keeps them in the same inbox and lets you tag and assign them. It does not track deals.
Does it connect to our podcast host?
No. Check the feed or membership list in your host and reply from the ticket.
Can listeners chat from our site?
Yes, with the chat script on your site.