Use casesMoving and storage companies
Answer move-day questions before they pile up
Customers write about quotes, dates, insurance and where their boxes are, often the week before a move. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for common questions
Publish how quotes work, what you will not move and how to pack. The AI replies from them.
Saved replies for changes
Save your date-change and delay replies as macros.
Assign by move
Give each job an owner and keep the history on the ticket.
Tags for quotes and claims
Tag tickets by type and count them to see what causes the most contact.
A busy-season auto-reply
Tell customers when to expect a reply at the end of the month, when moves peak.
Where it falls short
If you need these today, another help desk fits better.
- No quoting, dispatch or inventory. Keep those in your moving software.
- No driver app or live tracking.
Questions
Does it track trucks?
No. It answers questions from your articles. Your dispatch tool holds the location.
Can customers chat from our website?
Yes, with the chat script on your site.
Can several coordinators share the inbox?
Yes. Assign each message to a person.