Use casesTheatres and cinemas
Stop answering the ticket questions patron by patron
Patrons ask about showtimes, accessible seating, lost tickets and refunds. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for tickets and access
Publish ticket rules, access details and arrival times. The AI replies from them.
Saved replies for changes
Save your cancelled show, exchange and refund replies as macros.
A reply for lost tickets
One clear reply for lost or missing tickets, with how to resend them.
A show-day auto-reply
Send doors times, parking and access information.
One queue for the box office
Email and chat arrive in one inbox, so no patron is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No ticketing or seat maps. Keep those in your ticketing system.
- No box office payments. Take those in your ticketing system.
Questions
Can the AI answer access questions?
From the access details you publish. Special requests go to staff.
Does it handle cancelled shows?
It explains your refund policy and passes exceptions to staff.
Is it worth it for a small venue?
Pricing is flat, so a small venue pays the same as a busy one.