Use casesHearing clinics and audiologists
Stop answering the same hearing aid care questions one by one
Patients ask about hearing tests, device batteries, cleaning, repairs and follow-up appointments. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for tests and fittings
Publish what a hearing test involves, how long it takes and what to bring. The AI replies from them.
Saved replies for aftercare
Save your battery, cleaning and adjustment replies as macros.
A reply for repairs
One clear reply on repair timings, loan devices and how to drop a device off.
A reminder auto-reply
Send appointment details and what to bring the day before.
One queue for the clinic
Email and chat arrive in one inbox, so no patient is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No clinical advice. Hearing questions go to an audiologist.
- No patient records or device databases. Keep those in your clinic software.
Questions
Can the AI help with hearing loss concerns?
No. It shares your published information and books an appointment.
Does it handle repair questions?
It explains your repair process. Your team confirms each case.
Is it worth it for an independent clinic?
Pricing is flat, so a small clinic pays the same as a large one.