Done-for-you AI setup
Want us to set up the AI for you?
For larger support teams: we set Flatdesk's AI up on your own tickets, macros, help center and docs, then check it against your past tickets before it answers a single customer.
What the setup adds
Flatdesk already does a lot of this on its own. The setup is people at Flatdesk doing the work that software can't.
Moving in
On its ownYou run the import and get a list of anything that didn't map.
With the setupWe run it, sort out what didn't map, and set up your tags, routing rules and reply-time targets to match how your team works.
What the AI knows
On its ownThe AI reads the macros, help articles and website pages you already have, then learns from tickets solved in Flatdesk, a few a day.
With the setupBefore launch, we read your past tickets, list the questions you get most, and write a saved answer for each one your knowledge doesn't cover yet.
Its instructions
On its ownYou write the AI's instructions in Settings.
With the setupWe write them with you: your tone, and the topics it must always hand to a person, such as refunds, legal questions or cancellations.
Proving it works
On its ownThe AI drafts answers to 50 of your recent tickets and your team rates them.
With the setupWe go through the ratings with your team, fix every answer rated wrong or needing edits, and give you a written report of which questions the AI handles and which stay with people.
After launch
On its ownLearned answers show up on the Macros page for you to check.
With the setupFor the first 30 days we read every ticket the AI handed to your team and fill the gaps. After that, you have a named person at Flatdesk to email.
What “an AI that knows your business” means here
We don't train or fine-tune a model on your data. For each ticket, the AI reads your saved answers, help articles and website pages, and answers only from them. Nothing you send is used to train any model, ours or Anthropic's.
That has an upside you'll notice: change an answer and the AI uses the new one on the next ticket; delete it and it's gone. A trained model can't forget that quickly.
It also has a limit. The AI reads up to 120,000 characters of knowledge for each answer. If yours is bigger, the setup tells you what fits and starts with what answers the most tickets.
What it costs
Your plan doesn't change: $49 per agent a month, with 100 AI answers per agent included and the AI paused at the cap unless you turn on overage. The setup is quoted once we've seen how much history and knowledge you have.
Before you ask: Flatdesk has SAML and OIDC single sign-on and SCIM user provisioning, but no SOC 2 report or uptime commitment yet. The security page lists everything that's missing.
Request an AI setup
Tell us about your team. A person at Flatdesk reads every request and writes back within two business days.