Use casesVeterinary and pet services
Answer pet owners without tying up the front desk
Owners write about appointments, opening hours and aftercare, often while the phone is busy. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the usual owner questions
Publish opening hours, how to register a pet and what to bring. The AI replies from them.
Saved replies for aftercare
Save your standard aftercare and booking replies as macros for staff to edit.
Assign by clinic or team
Route messages to the right person and keep the history on the ticket.
One queue for the front desk
Email and chat arrive in the same inbox, with an owner on every message.
An out-of-hours auto-reply
Tell owners when you will reply and who to call in an emergency.
Where it falls short
If you need these today, another help desk fits better.
- No appointment booking, patient records or reminders. Keep those in your practice system.
- It is not an emergency channel. Publish your emergency number prominently.
Questions
Can it give medical advice?
No. It answers from the articles you publish. Clinical questions go to your staff.
Does it book appointments?
No. It can answer how to book and link to your booking system.
Can owners chat from our website?
Yes, with the chat script on your site.