Use casesDog walkers and pet sitters
Stop answering the same schedule question from your phone mid-walk
Owners write about schedules, keys, pricing and how the visit went, often while you are out on a route. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for pricing and service area
Publish your rates, service area and cancellation notice. The AI replies from them.
Saved replies for visit updates
Save your meet-and-greet, visit update and rebooking replies as macros.
Assign by walker
Route messages to the walker who covers that client.
A holiday-season auto-reply
Tell owners about booking cut-offs before busy weeks.
One queue for owners
Email and chat land in one inbox, so a late-night change is not lost in a text thread.
Where it falls short
If you need these today, another help desk fits better.
- No route planning, payments or visit tracking. Keep those in your scheduling app.
- Emergencies about a pet need a phone call, not a queue. Say so in your auto-reply.
Questions
Can the AI change a booking?
No. It answers from your help center and hands changes to a person.
Can clients get visit updates here?
Staff can reply with updates from the inbox. Photos are sent as attachments in the thread.
Does it suit a solo sitter?
Yes. Flat pricing means no per-seat cost for one person.