Use casesMattress and bed retailers
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for trials and returns
Publish the comfort trial length and return steps.
Saved replies for delivery
Save delivery window and old bed removal replies as macros.
A reply for comfort questions
One clear reply on firmness and exchanges.
A warranty note
Explain what the guarantee covers.
One queue for the shop
Email and chat arrive in one inbox, so no customer is missed.
Where it falls short
If you need these today, another help desk fits better.
- No stock or order system. Keep those in your retail software.
- No medical claims by message. Back pain needs a professional.
Questions
Can the AI arrange a return?
It points customers to your booking page. A person handles special cases.
Does it handle delivery questions?
It shares your terms. A person changes the booking.
Is it worth it for a small shop?
Pricing is flat, so a small shop pays the same as a larger one.