Use casesSwim schools and aquatic centres
Stop answering the lesson questions family by family
Parents ask about lesson levels, make-up swims, closures and waitlists. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for levels and terms
Publish lesson levels, term dates and what to bring. The AI replies from them.
Saved replies for make-ups
Save your missed lesson, illness and make-up replies as macros.
A reply for closures
One clear reply for pool closures, with the make-up plan.
A waitlist auto-reply
Tell families how the waitlist works and when to expect a place.
One queue for the front desk
Email and chat arrive in one inbox, so no parent is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No class booking or pool scheduling. Keep those in your booking system.
- No safety assessments. Leave those to your instructors.
Questions
Can the AI tell parents which level fits?
It explains your level descriptions. Placement stays with your instructors.
Does it handle make-up requests?
It explains your policy and passes exceptions to staff.
Is it worth it for one pool?
Pricing is flat, so one site pays the same as a busy one.