Use casesOpticians and eyecare practices
Stop answering the same glasses ready question one by one
Patients ask about eye test bookings, when glasses will be ready, adjustments, contact lens orders and prices. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for tests and prices
Publish test prices, what to bring and how long it takes. The AI replies from them.
Saved replies for orders
Save your glasses ready, delay and collection replies as macros.
A reply for adjustments
One clear reply on free adjustments and how to book a quick fit.
A reminder auto-reply
Send appointment details and what to bring the day before.
One queue for the practice
Email and chat arrive in one inbox, so no patient is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No clinical advice. Eye health questions go to an optometrist.
- No patient records system. Keep that in your practice software.
Questions
Can the AI answer eye health questions?
No. It shares your published information and books an appointment.
Does it handle order status questions?
It shares your standard timelines. Your team confirms each order.
Is it worth it for an independent practice?
Pricing is flat, so a small practice pays the same as a large one.