Use casesPhotographers and studios
Reply to wedding and shoot enquiries before someone else does
Enquiries come in at all hours, and the first photographer to reply often wins the booking. Flatdesk puts every enquiry in one queue with a reply target and answers the routine questions from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
One queue for enquiries
Email and website chat arrive together, so an enquiry sent at midnight is waiting with a reply target in the morning.
Answers to pricing and process
Publish packages, how booking works, turnaround times and what to wear. The AI replies from them and links to the article.
Saved replies for the usual stages
Save your enquiry, quote, contract reminder and gallery delivery messages as macros.
A person for custom requests
If the AI isn't sure, or the client asks for you, the ticket goes to your team with a note saying why.
Notes on each client
Record preferences and dates as internal notes the client never sees.
Where it falls short
If you need these today, another help desk fits better.
- No booking calendar, contracts or invoicing. Keep your studio software and link to it from help articles.
- No gallery hosting. Link clients to wherever you deliver galleries.
Questions
Does it replace a booking tool?
No. It handles the conversation. Keep booking and contracts in your existing tool.
Can it answer pricing questions?
Yes, from the packages you publish. Anything custom goes to you.
Can an assistant help?
Yes. Add them as an agent, assign tickets and leave notes clients never see.