Use casesPet groomers and boarding kennels
Stop answering the booking questions owner by owner
Owners ask about appointment times, vaccine rules, prices by breed and pickup. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for prices and vaccines
Publish price ranges, vaccine requirements and what to bring. The AI replies from them.
Saved replies for changes
Save your reschedule, late pickup and cancellation replies as macros.
A reply for anxious owners
One calm reply for first visits, with what to expect and how you update owners.
A holiday auto-reply
Tell owners when holiday boarding books out and how to join the waitlist.
One queue for the front desk
Email and chat arrive in one inbox, so no owner is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No booking calendar or pet records. Keep those in your booking system.
- No veterinary advice. Send health questions to the owner's vet.
Questions
Can the AI answer vaccine questions?
It explains the rules you publish. Anything unusual goes to staff.
Does it handle holiday booking questions?
It explains your policy and waitlist, and staff confirm places.
Is it worth it for one site?
Pricing is flat, so one site pays the same as a busy one.