Use casesHardware startups
Answer setup and warranty questions without a support team
Customers with a physical product ask about setup, faults and returns. Flatdesk answers the routine ones from your help center and hands the rest to your team, at $49 per agent per month, or $39 billed yearly.
What it does for this
Setup answers that deflect tickets
Publish setup steps, troubleshooting and firmware notes. The AI replies from them and links to the article.
A person for warranty and returns
Tell the AI to hand warranty and return requests to a person, with a note saying why.
Saved replies for the usual faults
Save your troubleshooting, replacement and return instructions as macros.
Spot the faults that repeat
Tag tickets by product and fault, then count them weekly to see which issue costs the most.
Chat on your product site
One script tag adds a chat bubble. Chats become tickets in the same inbox as email.
Where it falls short
If you need these today, another help desk fits better.
- No order, serial number or shipping lookup. Check those in your own tools and note the result on the ticket.
- No returns portal or label printing. Your team issues returns by reply.
Questions
Does it track serial numbers?
No. Add the serial number to the ticket as a note or tag.
Can it create return labels?
No. Your team sends the label from your shipping tool.
Can we see which faults repeat?
Yes. Tag tickets by fault and count them in reports.