Use casesCar rental and dealerships
Answer the pickup and paperwork questions before they reach the counter
Customers write about availability, pickup times, documents and returns. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for pickup and return
Publish pickup hours, what to bring and fuel rules. The AI replies from them.
Saved replies for paperwork
Save your document checklist and deposit replies as macros.
Assign by branch
Route messages to the right location and keep the history on the ticket.
An out-of-hours auto-reply
Tell customers when they will hear back and who to call for a breakdown.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No fleet management, bookings or payments. Keep those in your rental or dealer system.
- No phone line or roadside assistance.
Questions
Does it take bookings?
No. It answers questions and links to your booking page.
Can customers chat from our website?
Yes, with the chat script on your site.
Can several branches share it?
Yes. Assign each message to a person or branch owner.