Use casesBoard game cafes and stores
Keep table and event questions out of your direct messages
Players write about table bookings, game nights, tournaments and orders, often late in the evening. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for bookings and events
Publish table prices, event rules and house policies. The AI replies from them.
Saved replies for groups
Save your group booking and deposit replies as macros.
Assign by shift
Route messages to whoever is on and keep the history on the ticket.
An out-of-hours auto-reply
Tell players when you will reply and how to reach the cafe on the night.
One queue instead of several inboxes
Email and chat arrive in one place, not across social messages.
Where it falls short
If you need these today, another help desk fits better.
- No table booking system or point of sale. Keep those in your own tools.
- No social media message sync.
Questions
Can players book a table here?
No. It answers questions and links to your booking page.
Can it announce events?
Publish them in your help center and the AI can answer questions about them.
Can staff share the inbox?
Yes. Assign each message to a person.