What is your support tool really costing you?
Most help desks now bill AI per resolution, so the bill moves with your ticket volume. Enter your numbers to see this month's likely bill next to one flat price.
Fin (formerly Intercom) Advanced would cost about $2,335 a month; Flatdesk would cost $590 a month for the same AI answers.
Fin (formerly Intercom) Advanced, estimated
$2,335/mo
- Seats, 10 × $85 (annual)
- $850
- AI, 1,500 × $0.99
- $1,485
Flatdesk
$590/mo
- Seats, 10 × $39 (annual)
- $390
- AI answers included
- 1,000
- Overage, 500 × $0.40
- $200
You'd go 500 AI answers past the included 1,000. By default the AI pauses and those tickets go to your team, so the bill stays $390. If an admin turns on overage, they cost $0.40 each, for $590 in total.
You'd pay about $20,940 less per year, even with overage on.
Estimates use list prices and your inputs. Taxes, add-ons such as Zendesk Copilot, and negotiated discounts are not included. Sources: Macha: Fin pricing 2026 (third party) · Intercom pricing
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