Use casesMultilingual support
Answer in your customer's language without hiring for it
A small team can't staff every language. Flatdesk translates incoming tickets into your team's language, lets you translate your reply into theirs before you send it, and translates your help articles, all in the seat at $49 per agent per month, or $39 billed yearly.
What it does for this
Tickets translated on open
A customer who writes in Spanish, Japanese or 20 other languages is translated into your team's language when you open the ticket.
Reply in theirs, side by side
Translate your reply into the customer's language before sending, and see both versions side by side so you can check what goes out.
A help center in more languages
The AI translates each article into up to 10 more languages in one click. You can edit any translation, and visitors see their own language.
Not an add-on
Translation is in the seat. There's no per-language or per-character fee.
Where it falls short
If you need these today, another help desk fits better.
- Translations are made by AI, so check the wording of anything sensitive before you send it.
Questions
Which languages are supported?
Customers writing in Spanish, Japanese and 20 other languages are translated into your team's language. The help center can be offered in up to 10 more languages.
Does the AI answer in the customer's language?
The AI is told to match the language the customer wrote in. To judge the quality for the languages your customers use, run the AI test drive on your own tickets: it drafts replies beside the ones your team sent.