Use casesDriving and music schools
Stop answering the same lesson questions by hand
Students and parents write about bookings, cancellations and what to bring, often outside office hours. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the usual questions
Publish your cancellation policy, prices and what to bring. The AI replies from them.
Saved replies for reschedules
Save your reschedule and make-up lesson replies as macros.
Assign by instructor or teacher
Route messages to the right person and keep the history on the ticket.
An out-of-hours auto-reply
Tell people when they will hear back and how to reach you urgently.
One queue for a small team
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No lesson booking, payments or student records. Keep those in your booking system.
- No parent portal.
Questions
Does it book lessons?
No. It answers how to book and links to your booking system.
Can parents chat from our website?
Yes, with the chat script on your site.
Can several staff share the inbox?
Yes. Assign each message to a person.