Use casesIndependent retail shops
Keep shop enquiries out of the owner's phone
Customers ask about opening hours, stock and returns by email and chat. Flatdesk collects those messages in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for the daily questions
Publish opening hours, delivery times and the returns policy. The AI replies from them.
Saved replies for stock and returns
Save your answers for out-of-stock items, returns and exchanges as macros.
One queue for the whole team
Email and chat arrive in the same inbox, with an owner on every message.
A holiday auto-reply
Set an auto-reply for closures and busy periods that says when customers will hear back.
See what customers ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- No stock or order lookup. Check those in your own system and reply from the ticket.
- No point-of-sale or shipping integration.
Questions
Does it show stock levels?
No. Check stock in your own system and answer from the ticket.
Can it handle returns?
It answers questions about your policy. Your team approves and processes the return.
Can customers chat from our website?
Yes, with the chat script on your site.