Use casesNonprofits
Answer donors and members without losing messages in someone's inbox
Small teams share a support@ address and things slip through. Flatdesk gives you one queue everyone can see who has it, saved answers for the questions you get every week, and a price of $49 per agent per month, or $39 billed yearly that doesn't rise when you add the AI.
What it does for this
A shared inbox with owners
Forward support@ to Flatdesk. Each message becomes a ticket someone can take, so nothing sits unanswered in a personal inbox.
Saved answers for the usual questions
Receipts, event details, volunteer sign-up and how to update an address: write each once as a macro and send it in a click.
Board and staff can read along
An admin can make anyone who doesn't reply a viewer. Viewers can read every ticket and report but can't change anything, and they aren't billed.
A help center for repeat questions
Publish answers on a public help center. The AI reads published articles and links to them in its replies.
Chat on your website
One script tag adds a chat bubble to your site. Chats become tickets in the same inbox.
Where it falls short
If you need these today, another help desk fits better.
- No nonprofit discount. The price is per agent seat, shown on the pricing page; viewers are free.
- Flatdesk isn't a donor database. It shows who wrote and their earlier tickets, not gifts or memberships, unless you add them as customer fields or notes.
Questions
Do volunteers need paid seats?
Only if they reply to tickets. A member who only needs to read can be a viewer, who isn't billed.
Is there a nonprofit discount?
No. Paying yearly is cheaper than monthly; the pricing page shows both.
Can we try it first?
Yes. There is a 14-day trial and it needs no card.