Use casesWineries and tasting rooms
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, conditions and changes to a booking. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for tastings and tours
Publish tasting prices, tour times and group limits.
Saved replies for club members
Save your shipment, skip and card update replies as macros.
A reply for event enquiries
One clear reply with capacity, minimums and deposit terms.
A visit note
Send directions, dress tips and parking details.
One queue for the team
Email and chat arrive in one inbox, so no guest waits.
Where it falls short
If you need these today, another help desk fits better.
- No point of sale or inventory. Keep that in your winery software.
- No age or licence checks by message. Those happen on site.
Questions
Can the AI take a tasting booking?
It shares your booking steps and links. A person confirms special requests.
Does it handle wine club questions?
It shares your club terms. A person handles changes to payment.
Is it worth it for a small winery?
Pricing is flat, so a small winery pays the same as a large one.