Use casesHome service businesses
Answer the quote request before a competitor does
Customers email three businesses and hire the first one that replies. Flatdesk gets every enquiry into one queue with a reply target, answers the routine questions from your help center, and costs $49 per agent per month, or $39 billed yearly.
What it does for this
One queue for enquiries
Email and website chat arrive together, so a quote request on a Sunday doesn't sit in someone's personal inbox.
Answers to common questions
Publish your service area, price ranges, what a visit includes and how to reschedule. The AI replies from them and links to the article.
After-hours reply
Tell people when you'll answer and who to call for an emergency. It goes out to anything that arrives while you're away.
Saved replies for quotes
Save your quote, reschedule and follow-up wording as macros and send them with one click.
A reply target that shows lateness
Set how fast you aim to answer and see which enquiries are close to going cold.
Where it falls short
If you need these today, another help desk fits better.
- No scheduling, dispatch or invoicing. Keep your booking and invoicing tools and link to them from help articles.
- No quote builder. Quotes are written as replies, usually from a saved macro.
Questions
Can customers book through it?
No. The AI can point to your booking page, which you add as a help article.
Can it send quotes?
Not automatically. Your team writes the quote, often from a saved macro, and sends it as a reply.
Is there a website chat?
Yes. One script tag adds a chat bubble, and chats arrive as tickets in the same inbox as email.