Use casesCleaning and maintenance companies
Give every client request an owner
Clients write to reschedule, report a missed job or ask about pricing, usually to whoever they emailed last. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for routine questions
Publish what is included, your cancellation terms and service areas. The AI replies from them.
Saved replies for reschedules
Save your reschedule and missed-visit replies as macros.
Assign by site or crew
Route requests to the right coordinator and keep the history on the ticket.
Tags for complaints and requests
Tag tickets by type and count them to spot repeat problems.
One queue for the office
Email and chat arrive in the same inbox, with an owner on every message.
Where it falls short
If you need these today, another help desk fits better.
- No scheduling, dispatch or invoicing. Keep those in your job management system.
- No mobile app for field crews.
Questions
Does it schedule jobs?
No. It handles the conversation. Your scheduling tool holds the jobs.
Can clients chat from our website?
Yes, with the chat script on your site.
Can we track complaints?
Yes. Tag tickets and count them in reports.