Use casesTailors and alterations shops
Stop answering the turnaround question for every garment
Customers write about prices, turnaround, fittings and pickup. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for prices and turnaround
Publish your price list, turnaround and pickup hours. The AI replies from them.
Saved replies for fittings
Save your fitting booking, ready-for-pickup and adjustment replies as macros.
Assign by tailor
Route messages to the person working on that garment.
A busy-season auto-reply
Warn customers about wedding-season delays before they ask.
One queue for garments
Email and chat arrive in one inbox, so no pickup question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No order tracking, payments or garment tagging. Keep those in your shop system.
- No quotes without seeing the garment. Send those to a person.
Questions
Can the AI quote an alteration price?
Only the standard prices you publish. Custom work goes to a person.
Does it send pickup notifications?
No. Staff reply from the inbox when a garment is ready.
Is it worth it for one shop?
Pricing is flat, so one shop pays the same as a busy one.