Use casesLegal and immigration practices
Keep client admin questions in one place
Clients write to ask about appointments, which documents to bring and how fees work. Flatdesk puts those messages in one queue and answers admin questions from your help center, at $49 per agent per month, or $39 billed yearly. It does not give legal advice.
What it does for this
Answers for admin questions
Publish opening hours, how to book, what to bring and how fees are billed. The AI replies from them.
Saved replies for documents
Save your requests for missing documents and appointment reminders as macros.
One queue for the practice
Email and chat arrive in the same inbox, with an owner on every message.
Assign a case question to a person
Route anything that needs advice to a named fee earner and keep the thread on the ticket.
See what clients ask most
Tag tickets by topic and count them, then publish an article for the top question.
Where it falls short
If you need these today, another help desk fits better.
- It does not give legal advice. Your AI answers use only the articles you publish, so keep them to admin.
- No case management or document storage. Keep client files in your own system.
Questions
Can it answer questions about someone's case?
No. Keep articles to general admin and send case questions to a person.
Does it store client documents?
No. Use your case management system for files.
Can we limit what the AI says?
Yes. It answers only from the articles you publish, and you can route sensitive topics to a person.