Use casesFurniture restorers and antique dealers
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking or order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for quotes and timelines
Publish how quotes work, typical lead times and deposit terms.
Saved replies for enquiries
Save your photo request, valuation and collection replies as macros.
A reply for condition questions
One clear reply on condition reports and provenance.
A delivery note
Send packing, courier and insurance details.
One queue for the workshop
Email and chat arrive in one inbox, so no enquiry is missed.
Where it falls short
If you need these today, another help desk fits better.
- No inventory or payment system. Keep those in your shop software.
- No formal valuations by message. Those need an inspection.
Questions
Can the AI quote a restoration?
It explains how quotes work. A person prices after seeing photos.
Does it handle delivery questions?
It shares your courier options. A person arranges large items.
Is it worth it for a small workshop?
Pricing is flat, so a small workshop pays the same as a larger one.