Use casesJewellery makers
Stop answering the ring size question one message at a time
Customers write about sizing, materials, custom pieces and shipping, often before they buy. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for sizing and care
Publish your size guide, material notes and care steps. The AI replies from them.
Saved replies for commissions
Save your custom quote, deposit and timeline replies as macros.
Replies for resizing and repairs
Keep one clear reply for resize and repair requests, with who pays shipping.
A busy-season auto-reply
Warn customers about gift deadlines before the rush.
One queue for orders
Email and chat arrive in one inbox, so no custom enquiry is lost.
Where it falls short
If you need these today, another help desk fits better.
- No order management, payments or insurance. Keep those in your shop tools.
- No valuations or appraisals. Send those to a person.
Questions
Can the AI answer sizing questions?
From the size guide you publish. Anything unusual goes to the maker.
Does it handle custom orders?
It answers common questions and passes commissions to you.
Is it worth it for a small shop?
Pricing is flat, so one maker pays the same as a busy shop.