Use casesBookshops
Stop answering the same stock question by hand
Readers ask whether you have a title, how special orders work, when events are on and how returns go. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for orders and events
Publish how special orders work and your event calendar. The AI replies from them.
Saved replies for stock
Save your in stock, on order and out of print replies as macros.
A reply for gift orders
One clear reply for gift wrap, cards and delivery dates.
A busy-season auto-reply
Warn readers about order deadlines before the holidays.
One queue for web and shop
Email and chat arrive in one inbox, so no reader question is lost.
Where it falls short
If you need these today, another help desk fits better.
- No stock system, point of sale or payments. Keep those in your shop software.
- No book recommendations at scale. Keep those personal.
Questions
Can the AI answer stock questions?
It answers how to check and order. Anything about a specific title goes to staff.
Does it handle event bookings?
It answers common questions and passes bookings to you.
Is it worth it for an independent shop?
Pricing is flat, so a small shop pays the same as a busy one.