Use casesCommunity radio and local media
Stop answering the same listener questions one by one
Listeners, volunteers and sponsors ask about schedules, how to get on air, advertising and technical problems. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for schedules and shows
Publish your schedule, how to listen and how to pitch a show. The AI replies from them.
Saved replies for volunteers
Save your training, rota and equipment replies as macros.
A reply for sponsors
One clear reply with your rates card and how sponsorship works.
A reception problem reply
One reply with steps for listeners who cannot tune in.
One queue for the station
Email and chat arrive in one inbox, so no listener is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No broadcast automation or scheduling. Keep those in your station software.
- No legal or licensing advice. Refer those to your regulator.
Questions
Can the AI take song requests?
It shares your request rules. A presenter handles live requests.
Does it help volunteers?
Yes. Training and rota questions land in the same queue.
Is it worth it for a volunteer station?
Pricing is flat, so a small station pays the same as a large one.