Use casesCraft and maker shops
Spend your day making things, not answering the same email
Buyers write about custom orders, materials, lead times and shipping, often while you are at the bench. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for lead times and care
Publish your lead times, materials and care instructions. The AI replies from them.
Saved replies for custom orders
Save your quote, deposit and revision replies as macros.
Assign when you are not alone
Route messages to whoever packs or designs and keep the history on the ticket.
A busy-season auto-reply
Tell buyers about longer lead times before the holidays.
One queue instead of several inboxes
Email and chat arrive in the same place, so no message waits in a marketplace inbox.
Where it falls short
If you need these today, another help desk fits better.
- No order management, inventory or payments. Keep those in your shop platform.
- No marketplace message sync. Ask buyers to email you directly.
Questions
Can it read messages from my marketplace?
No. It handles email and your website chat. Point marketplace buyers to your email for longer questions.
Can it quote a custom order?
No. It answers common questions and passes the rest to you.
Is it too much for a one-person shop?
Pricing is flat, so a quiet month costs the same as a busy one.