Use casesBreweries and taprooms
Stop answering the same taproom questions twice
Customers ask about opening hours, private events, tours, wholesale and shipping. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for hours and tours
Publish opening hours, tour times and booking rules. The AI replies from them.
Saved replies for events
Save your private hire, group booking and deposit replies as macros.
A reply for wholesale
One clear reply for wholesale enquiries, with minimums and delivery areas.
An out-of-hours auto-reply
Tell people when you open next and where to find the menu.
One queue for the taproom
Email and chat arrive in one inbox, so no enquiry is lost.
Where it falls short
If you need these today, another help desk fits better.
- No point of sale or stock control. Keep those in your own systems.
- No age checks. Leave those to your staff at the door.
Questions
Can the AI take event bookings?
It explains your process and collects details. A person confirms the booking.
Does it handle wholesale questions?
It answers from your terms and passes new accounts to staff.
Is it worth it for a small taproom?
Pricing is flat, so a small team pays the same as a busy one.