Use casesTour operators and guided experiences
Stop answering the meeting point questions guest by guest
Guests ask about meeting points, what to bring, weather, group sizes and refunds. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for logistics
Publish meeting points, durations and what to bring. The AI replies from them.
Saved replies for weather
Save your weather change, reschedule and refund replies as macros.
A reply for private groups
One clear reply for private bookings, with minimums and how to book.
A day-before auto-reply
Send the meeting point, time and contact number.
One queue for the office
Email and chat arrive in one inbox, so no guest question is missed.
Where it falls short
If you need these today, another help desk fits better.
- No booking calendar or payment processing. Keep those in your booking system.
- No emergency response. Guests need your on-the-day number for that.
Questions
Can the AI answer weather questions?
It explains your policy. Day-of decisions stay with your guides.
Does it handle group enquiries?
It collects details and explains pricing. A person confirms the booking.
Is it worth it for a small operator?
Pricing is flat, so a small team pays the same as a busy one.