Use casesPlumbers and electricians
Stop answering the same callout and quote questions one by one
Customers ask about callout fees, availability, quotes, emergency work and certificates. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for callouts and prices
Publish callout fees, hourly rates and what a quote covers. The AI replies from them.
Saved replies for quotes
Save your quote follow-up, site visit and acceptance replies as macros.
A reply for emergencies
One clear reply with your emergency line and safe steps to take while they wait.
A booking confirmation
Send the arrival window, access needs and who is coming.
One queue for the office
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No job scheduling or invoicing. Keep that in your field service software.
- No safety advice for gas or live electrics. Those go straight to a qualified person.
Questions
Can the AI quote a job?
It shares how you quote and books a site visit. Prices stay with you.
Does it handle emergency requests?
It shows your emergency number and routes urgent messages to a person.
Is it worth it for a sole trader?
Pricing is flat, so a sole trader pays the same as a large firm.