Use casesPicture framing shops
Stop answering the quote questions customer by customer
Customers ask about frame prices, lead times, glass options and when their work is ready. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for options and prices
Publish frame styles, glass options and price guides. The AI replies from them.
Saved replies for changes
Save your order change, delay and collection replies as macros.
A reply for photo quotes
One clear reply asking for size, photo and preferred style.
A ready-for-collection auto-reply
Send opening hours and what to bring.
One queue for the workshop
Email and chat arrive in one inbox, so no customer is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No order tracking or point of sale. Keep those in your shop system.
- No valuation advice for artwork. Refer those to specialists.
Questions
Can the AI give a quote?
It shares your price guides. Firm quotes come from you.
Does it handle lead time questions?
It shares your usual lead times and passes specifics to you.
Is it worth it for a small shop?
Pricing is flat, so a small shop pays the same as a larger one.