Use casesTaxi and private hire firms
Stop answering the same booking and pricing questions one by one
Customers ask about prices, availability, lead times and changes to a booking or order. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for groups and ages
Publish fares, airport rates, vehicle types and luggage limits.
Saved replies for bookings
Save your booking, pickup and cancellation replies as macros.
A reply for private hires
One clear reply on corporate accounts and invoices.
A pre-visit note
Send driver details, pickup point and flight tracking info.
One queue for the venue
Email and chat arrive in one inbox, so no passenger waits.
Where it falls short
If you need these today, another help desk fits better.
- No booking calendar or payments. Keep those in your dispatch system.
- No refunds without a person. A team member approves any exception.
Questions
Can the AI take a booking?
It shares your slots and steps. A person confirms special requests like child seats.
Does it handle accessibility questions?
It shares your published details. A person answers specific needs.
Is it worth it for a small fleet?
Pricing is flat, so a small fleet pays the same as a large one.