Use casesSubscription apps
Handle billing and login tickets without a support department
Most tickets for a subscription app are billing, cancellation and login. Flatdesk answers the routine ones from your help center and hands the rest to your team, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers to billing and cancellation
Publish how to change plan, cancel, update a card and get an invoice. The AI replies from them and links to the article.
A person for refunds and disputes
Tell the AI to hand refund and chargeback messages to a person. The ticket arrives with a note saying why.
Saved replies for the usual cases
Save your refund, failed payment and cancellation answers as macros.
Chat inside your site
One script tag adds a chat bubble. Chats become tickets in the same inbox as email.
Track what keeps breaking
Tag tickets by cause and count them weekly to see which problem costs the most support time.
Where it falls short
If you need these today, another help desk fits better.
- No link to your billing system. Look up subscriptions in your own tool and note the outcome on the ticket.
- No in-app messaging SDK. Customers reach you by email or the chat bubble on your site.
Questions
Does it show a customer's subscription?
No. Look it up in your billing tool and reply from the ticket.
Can it process cancellations?
No. The AI explains the steps, and your team makes the change.
Can customers chat from inside the app?
On a web view of your site yes, with the chat script. There is no native app SDK.