Use casesFarm shops and CSA boxes
Stop answering the box questions one share at a time
Members ask what is in the box, when pickup is, how to pause and how seasons work. Flatdesk collects those in one queue and answers the routine ones from your help center, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers for boxes and seasons
Publish box sizes, seasons and what is usually inside. The AI replies from them.
Saved replies for pauses
Save your skip a week, holiday and cancel replies as macros.
A reply for missed pickups
One clear reply for missed pickups, with what you can do about the box.
A season-start auto-reply
Point members to sign-up dates and pickup times.
One queue for the farm
Email and chat arrive in one inbox, so no member is left waiting.
Where it falls short
If you need these today, another help desk fits better.
- No share management, orders or payments. Keep those in your farm software.
- No food safety decisions. Send those to a person.
Questions
Can the AI answer what is in the box?
From the guide you publish. Weekly changes go in your help center.
Does it handle pause requests?
It explains how to pause and passes edge cases to you.
Is it worth it for a small farm?
Pricing is flat, so a small farm pays the same as a larger one.