Use casesFitness studios and gyms
Answer member questions without living in the inbox
Most member messages are the same few things: when is the class, how do I freeze my membership, why was I charged. Flatdesk answers those from your help center and passes the rest to a person, at $49 per agent per month, or $39 billed yearly.
What it does for this
Answers to the routine questions
Publish class times, pricing, freeze and cancellation steps, and what to bring. The AI reads them, replies by email and chat, and links to the article.
After-hours reply
Write one message that says when the front desk is back and it goes to anything that arrives while you are closed.
A person for billing and complaints
If the AI isn't sure, or the member asks for a person, the ticket goes to your team with a note saying why.
One inbox for the front desk
Email and chat in one queue, with internal notes members never see, so a trainer can pass a question to the manager without a side chat.
Saved replies for the usual cases
Save your freeze, cancellation and guest-pass answers as macros and send them with one click.
Where it falls short
If you need these today, another help desk fits better.
- No class booking or scheduling. Link to the booking tool you already use and add the steps as a help article.
- No member database. Customer details come from the email address on the ticket, not from your membership system.
Questions
Does it handle class bookings?
No. The AI can point members to your booking page, which you add as a help article.
Can it answer questions about freezes and cancellations?
Yes, from the articles you publish. If a question isn't covered, it hands the ticket to your team instead of guessing.
Can members chat from our website?
Yes. One script tag adds a chat bubble, and chats arrive as tickets in the same inbox as email.