Weekly support report generator with week-on-week changes
A weekly report only works if people read it. Enter this week and last week to get a one-minute summary that shows what moved and what customers asked about most.
Your report
Support report: Oct 6 to 12 Tickets: 120 (up 20%, worse) First response time: 2h (down 1h, better) CSAT: 92% (up 2 points, better) Open backlog: 14 What customers asked about most: 1. Login emails not arriving 2. Invoice questions 3. Export to CSV
Questions
Which numbers belong in a weekly support report?
Ticket volume, first response time, customer satisfaction and the open backlog are enough for most small teams. Add the top few topics customers wrote about, since those point at what to fix.
Why compare with last week?
A number alone says little. Seeing that volume is up a fifth or that replies got an hour faster tells the reader whether to act. Enter 0 for last week to leave the comparison out.
Is up always better?
No. More tickets or a slower first response is worse, and a higher CSAT is better. The report labels each change that way so nobody has to work it out.
Who should get the report?
Anyone who can change what causes tickets: the founder, the product lead and the support team. Keep it short enough to read in a minute.
Is anything I type saved?
No. The report is built in your browser and nothing is uploaded.
Link to this page
Free to use and share. If it helped, a link back is the best thanks.
<a href="https://flatdeskfinal.vercel.app/free-tools/weekly-support-report-generator">Weekly support report generator</a>Guides that go with this tool
- A 30-minute weekly support review for small teamsA simple weekly routine for a small support team: which numbers to look at, which tickets to read, and what to decide before the meeting ends.
- Support metrics you can stop trackingWhich support metrics to drop: vanity counts, numbers nobody acts on and measures that reward the wrong behavior, plus a short list worth keeping.
- Run a support retro with the teamHow to run a short support retro: what to look at, how to keep it blameless and how to turn what you find into two or three changes the team will make.
- Run a 15-minute weekly support huddle that gets usedHow a small team can hold a short weekly support huddle: what to bring, what to decide, how to keep it to fifteen minutes and what to write down.
Running support on a small team?
Flatdesk is $49 per agent per month, with 100 AI resolutions per agent included. Try it free for 14 days, no card.
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Made by Flatdesk, a help desk for small support teams at one flat price per agent.