Saved reply placeholder checker: catch unfilled variables before you send
A reply that goes out with a placeholder still in it looks careless. Paste a saved reply and see every variable and TODO left in the text.
What needs filling in
This reply still has 1 drafting mark. Do not send it yet.
TODODrafting mark, used 1 time{{first_name}}Variable, used 2 times[order_id]Variable, used 1 time%AGENT%Variable, used 1 time
Variables are fine in a macro, as long as your help desk fills them in. Check each one exists in your tool before you save the reply.
Questions
What counts as a placeholder?
Anything in double curly braces, single braces, square brackets, percent signs or angle brackets, such as {{first_name}} or [order_id]. The tool also flags drafting marks such as TODO, TBD and XXX.
Why check a saved reply for placeholders?
A reply that goes out with {{first_name}} still in it looks careless and can make customers doubt the rest of the message. A quick check before you save a macro catches it.
Are variables always a problem?
No. Variables are what make a macro reusable. They are only a problem if your help desk does not know the name and sends it as plain text.
What should I do with a drafting mark?
Replace it with the real detail or remove the sentence before anyone uses the reply. Do not leave TODO in a shared macro.
How does Flatdesk handle placeholders?
Flatdesk macros use square-bracket placeholders such as [order number] that the agent fills in before sending. This tool shows every one left in a reply so none goes out by mistake.
Link to this page
Free to use and share. If it helped, a link back is the best thanks.
<a href="https://flatdeskfinal.vercel.app/free-tools/saved-reply-placeholder-checker">Saved reply placeholder checker</a>Guides that go with this tool
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