Reply to a trip cancellation refund query

Cancellation queries are stressful. A clear breakdown of what returns and when helps.

Last reviewed October 14, 2026

Express empathy

Acknowledge the situation first.

Find cancellation dates and fees.

Show refundable and non refundable parts.

Suggest a claim if cover applies.

Say when refunds usually arrive.

Send the figures and next steps.

Depends on your terms and the suppliers.

Often several weeks, depending on suppliers.

It explains the terms. A person approves refunds.

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