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Answer a fee instalment plan question

Families ask about instalments when money is tight. A kind, clear reply keeps them enrolled.

Last reviewed

Be kind and clear

Acknowledge that cost matters.

Explain eligibility

Say who can use a plan.

Set out the schedule

List the amounts and due dates.

Explain missed payments

Say what happens and who to tell.

Say how to sign up

Link the form or give the contact.

Confirm in writing

Send the agreed plan back to the family.

Questions

Do we charge for instalment plans?

Say so clearly if you do.

What if a payment is missed?

Explain the steps and offer a call first.

Can the AI answer these?

It shares the plan terms. A person agrees any exception.

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