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Guides

Reply to a travel itinerary change request

Itinerary changes depend on supplier rules. Clear costs and a written plan avoid surprises.

Last reviewed

Confirm what they want

Repeat the old and new dates.

Check supplier rules

Look at flight, hotel and tour terms.

Quote the cost

Add change fees and fare differences.

Offer options

Show cheaper or flexible alternatives.

Get approval

Wait for a clear yes before changing.

Send the new itinerary

Confirm in writing with all references.

Questions

Who sets change fees?

Each supplier sets its own rules.

Should we act before they approve?

No. Fees can be hard to reverse.

Can the AI answer these?

It explains the process. A person rebooks.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.