Answer a purchase order request

Some buyers cannot pay by card. A clear purchase order process stops a good sale stalling in someone else's finance team.

Last reviewed October 14, 2026

Say whether you accept POs

State yes or no first, and any minimum order or plan.

Ask for the PO number, billing contact and legal company name.

Give the invoice due date and accepted payment methods.

Make clear whether access begins at PO or at payment.

Promise a delivery time and keep it.

Reply once the PO is received so the buyer can close their loop.

Send it to whoever approves contracts and tell the customer you are checking.

That is your call. Say clearly what you will do.

It can explain the process. A person should approve terms.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.