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Guides

Send an onboarding call reschedule reply

A rescheduled onboarding call is a risk to activation. A fast reply with real times keeps the new customer moving.

Last reviewed

Say it is no problem

Reassure them first, then move to times.

Offer two or three times

Give specific options in their time zone.

Restate the goal of the call

Remind them what you will cover, so the new time still feels useful.

Share a prep step

Suggest one small thing they can do before the call.

Send the new invite

Confirm the new time and attach the calendar invite.

Offer a written alternative

If time is short, send a short guide and a way to ask questions.

Questions

How many times can they reschedule?

Be flexible once or twice, then offer a written path instead.

What if they no-show?

Send a friendly note with a new link and a short guide.

Can the AI reschedule calls?

It can offer links to your booking page. A person confirms details.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.