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Guides

Reply to an in-kind donation offer

In-kind offers are generous but not always useful. A clear reply saves everyone time.

Last reviewed

Thank them

Acknowledge the offer warmly.

Say what you accept

List the items or services you can use.

Ask for details

Request condition, quantity and timing.

Explain logistics

Cover drop-off, pickup and storage.

Mention receipts

Say what acknowledgement you can provide.

Decline kindly

Suggest another charity if it is not a fit.

Questions

Can we value in-kind gifts?

Usually the donor values them. Follow local tax rules.

What if we cannot store items?

Say so and suggest a partner organisation.

Can the AI answer these?

It shares your accepted list. A person approves offers.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.