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Reply to an appointment reminder query

Reminder questions are usually about timing or place. A short, exact answer prevents no-shows.

Last reviewed

Find the booking

Match the client to the right appointment.

Confirm the details

State date, time, place and who they see.

Explain preparation

List anything to bring or do beforehand.

Offer to reschedule

Give the notice period and the way to change.

Stay private

Avoid health details in plain email.

Close the loop

Ask them to reply if anything is wrong.

Questions

Should we mention the reason for the visit?

Keep it out of email unless the client did first.

What if the reminder had the wrong time?

Apologise, fix it and send a corrected note.

Can the AI answer these?

It drafts from the booking. A person checks it.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.