Reply to a referral letter request

Referral requests are routine for staff but important for patients. A clear process reply avoids repeat calls.

Last reviewed October 14, 2026

Thank them for asking

Confirm you received the request.

Say that a clinician decides whether a referral is appropriate.

Give the usual turnaround in working days.

Ask for the reason, the specialist if known and any forms.

Confirm if the letter is sent to them or the specialist.

State any charge up front.

No. A clinician decides, and the reply should say so.

Acknowledge the same day and state the usual turnaround.

It collects details and shares the process. A clinician decides.

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