Reply to an allergen question

Allergen answers must be exact. If you are not sure, say so and check with the kitchen.

Last reviewed October 14, 2026

Read the exact question

Note the allergen and the dish.

Use current ingredient data, not memory.

Confirm cross-contact risks on the line.

Say what is in the dish and what is not.

Be honest about shared fryers and surfaces.

Log it on the booking for the team.

Say you cannot guarantee it and offer a safer dish.

Add a note to the booking so staff see it.

It should only quote approved data. A person signs off.

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