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Guides

Reply to a group booking deposit question

Group bookings carry risk for the venue and cost for the guest. A clear deposit reply avoids disputes later.

Last reviewed

Say what the deposit is

State the amount or percentage up front.

Explain what it covers

Say if it is credited against the final bill.

Give the due date

State when the deposit and balance are due.

Set out refund terms

Explain what happens if numbers drop or the date moves.

Explain how to pay

List accepted payment methods.

Confirm the booking

Say when the booking is held.

Questions

Is the deposit refundable?

Say clearly under which conditions, before the guest pays.

What if numbers drop?

State a minimum number and the date it locks.

Can the AI answer these?

It shares your deposit terms. A person agrees any exception.

Written by Flatdesk, a help desk for small support teams at one flat price per agent. Try it free for 14 days, no card.